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How We Work

How we work

Our terms of business outline our approach to working practices. We want the best relationship with our clients and aim to provide a thoroughly professional service.

We Aim to:

  1. Respond promptly to communications
  2. Give written up to date costs information for work we undertake
  3. Accurately record all time spent in the conduct of our Clients’ affairs
  4. Keep our Clients informed of progress with details of any delays and the reasons for them

We Will Not:

  1. Accept work that is beyond our expertise
  2. Incur costs unreasonably
  3. Charge for advice that our Clients do not reasonably need

In return, we ask our clients to help us work more efficiently, quickly, and economically by:

  1. Providing clear instructions and all necessary information promptly when requested
  2. Telling us in good time if we need to take account of important time limits
  3. Avoiding unnecessary telephone calls and appointments

Please be aware that the law regarding our professional duties and responsibilities requires that we verify the identity of all our Clients. Evidence is needed that clearly identifies who you are and confirms your residential address. By providing this information it makes it harder for criminals to use false names in committing crimes.

You will not have to prove your identity every time you deal with us and the information you provide is held confidentially.

Clayton Mott Solicitors is committed to high-quality legal advice and client care. However, if you are unhappy about any aspect of the service you receive, or about the bill, please contact Sheila Mott on 0115 9819214, via our form  https://claytonmott.co.uk/get-quote/ or by post to our Clayton Mott Solicitors, The Old Coach House, 27a Millicent Road, West Bridgford, Nottingham, NG2 7PZ.

We have a procedure in place which details how we handle complaints, available. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

The Legal Ombudsman can be contacted at

PO Box 6806, Wolverhampton WV1 9WJ

Telephone: 0300 555 0333; Website: www.legalombudsman.org.uk.

You also have the right to object to the bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill.

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